Substitute Outreach Clerk (02/2026)

Tolono Public Library•Tolono, IL

3d•$15

About The Position

Carries out visits to community events, community organizations, businesses, and senior centers. This includes preparing and compiling appropriate materials beforehand, and conducting programming as requested. With the guidance of the Community Engagement Librarian, develop partnerships with the community. Promotes reading and literacy to children, family, and underserved populations at outreach events. Maintain and cultivate contact with the general community. Assists customers in accessing community services. Assists customers in using the online catalog and other electronic tools and resources; assists and instructs customers in using library services, equipment, and facilities. Assists customers in applying for a library card; utilizes computer hardware and software to enter and retrieve customer information. Assists customers with holds, circulation and accessing TPLD services and resources. Anticipates customer needs and delivers timely, accurate information/solutions. Listens and actively promotes cooperation and trust to meet customer needs. Attends meetings and workshops, when directed, related to programming and outreach. Assists in setting up outreach events Process donated materials for inclusion in outreach giveaways or book fundraisers. On occasion, may need to fill in as circulation clerk, and perform duties such as check-in/check-out procedures, answering the telephone, placing holds as requested by patrons, preparing library cards for patrons, and shelving materials.

Requirements

High School Diploma or Equivalent
Highly organized with the ability to work independently and as part of a team.
Ability to bend, stoop, lift book bags, push loaded book carts
Excellent customer services skills
Solid working knowledge of MS Office
Valid Driver’s license
Ability to work a varied schedule inclusive of evenings and weekends
Strong written and oral communication skills.

Nice To Haves

Public Library Experience
One-two years of customer service experience
Associate’s or Bachelor’s degree in related field

Responsibilities

Carries out visits to community events, community organizations, businesses, and senior centers, including preparing materials and conducting programming.
Develops partnerships with the community under the guidance of the Community Engagement Librarian.
Promotes reading and literacy to children, families, and underserved populations at outreach events.
Maintains contact with the general community.
Assists customers in accessing community services and using library resources.
Assists customers in applying for library cards and manages customer information.
Assists customers with holds, circulation, and accessing library services.
Attends meetings and workshops related to programming and outreach.
Assists in setting up outreach events.
Processes donated materials for outreach giveaways or book fundraisers.
Fills in as circulation clerk when needed.