Substitute Library Assistant

Kitsap Regional Library•Bremerton, WA

29d•$20 - $21

About The Position

Kitsap Regional Library is seeking enthusiastic individuals who are energized by providing excellent customer service. Our team is highly motivated and very passionate about helping people. This position performs a wide range of circulation and customer service functions. This position reports to the branch's Public Services Supervisor. Applications for this posting will be kept on file through March 31st, 2026 at which time we may repost the role. When we have an opening for a Substitute Library Assistant, applications will be reviewed for all who indicated an interest in working at that particular branch. This is substitute position and does not have a guaranteed number of hours. Substitutes fill in for regular employees on an as needed basis. GENERAL DESCRIPTION Under general supervision, while providing excellent customer service, the Library Assistant performs a wide range of circulation and customer service-related functions. Typical duties include staffing the library desk, checking out/in materials, issuing library cards, assessing, or adjusting fines, maintaining patron accounts, processing periodicals, processing shipment and book drops, and providing direct assistance to patrons. This position is part of a bargaining unit represented by the Washington Public Employees Association/UFCW local 365.

Requirements

A combination of education and experience equivalent to a high school diploma or GED, and one year of experience in a customer service environment.
A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.
Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
Ability to demonstrate effective verbal and written communication skills with a diverse audience.
Ability to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups and to serve the public courteously.
Ability to perform financial procedures using the ILS system.
Ability to access and utilize staff Intranet resources.
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification.
Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines.
Ability to work a schedule that may change periodically, including evenings and weekends.
Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe, supported and valued.
Provide excellent customer service by showing sensitivity to cultural differences and diverse backgrounds when interacting with patrons, volunteers, and co-workers.
Maintain regular and reliable attendance.
Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
Knowledge and support of Kitsap Regional Library's policies and procedures.
Effectively work both independently, with limited direction or supervision, as well as within a team.
Flexibility to adapt to rapidly changing information, technology, work procedures and library services.
Maintain confidentiality in dealing with patron and/or employee records.

Responsibilities

Provide welcoming customer assistance, answer phones, emails, check library materials in and out, register customers for library cards, order materials from other library locations, and troubleshoot patron accounts.
Return library materials to proper locations and support circulation duties, including processing shipment, pulling holds, emptying the bookdrop, and shelving.
Assist patrons with self-checkout machines and answer questions in the hold areas.
Assist patrons with basic reference questions and refer patrons to other qualified staff as appropriate.
Support the branch team and respond to patron complaints or concerns within established guidelines.
Assist patrons using public computers, printers, and copier/fax machines. Elevate technical service issues via work orders.
Assist with promoting library programs, information, services, and materials.
Assist with periodicals processing, design of displays and other library promotional and informational materials.
Support the library opening and closing processes.
Attend branch meetings, workshops, and systemwide training sessions.
Assist with collection maintenance (under supervision), including weeding, light mending, and updating labels as assigned.
In the event of facility or patron related incident, follow library policies, procedures and guidelines or refer to offsite management staff to resolve problems, concerns, or conflicts.
May on occasion assist with training and programming.
Maintain a clean, welcoming, and safe library environment.
Support volunteers as needed.
Perform other related duties as assigned.