Substitute House Attendant

IHG•New York, NY

39d•$30 - $40

About The Position

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Requirements

Ability to work quickly and efficiently with attention to detail
Strong communication skills
Excellent time-management skills
Strong organizational skills
Ability to lift up to 50 lbs. and performing physical labor over a long period up to 8 hours

Responsibilities

Overall cleanliness of common areas and guest rooms
Cleaning external premises of the property, including but not limited to windows, sweeping, garbage.
Stripping rooms: removing linen from the beds; removing all used towels and recycling from the room
Sweeping and vacuuming floors and carpets in common areas
Dusting all shelves, ledges, furniture in all the common areas
Cleaning all the common washrooms – lobby.
Answering guest requests in a timely manner
Delivering clean laundry to the service rooms
Mopping floors as required
Reporting maintenance problems, lost and found articles and special room problems to a Housekeeping Manager
Removing garbage and recycling
Maintaining storage rooms and stocking shelves.
Taking the dirty laundry down to the housekeeping storage area
Providing information to guest about the hotel and services offered
Listening and responding thoughtfully to guest requests or complaints and following up with a manager if required.
Actively providing exceptional guest services to our guests and following through on guest requests
Maintaining a clean, safe, hazard-free work environment at all times
Understanding and following the emergency procedures for the entire Hotel
Moving heavy objects as requested
Assisting with any other duties as assigned.