Substitute Library Clerk

Stark County District Library•Canton, OH

2d•$11•Onsite

About The Position

The Substitute position provides direct public service and is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.

Requirements

Education: High school diploma or equivalent is required
Ability to accept Substitute assignments on a reliable basis
Basic familiarity with library services and operations
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures
Ability to master basic functionality of collection platforms
Demonstrates basic to intermediate level literacy with respect to standard computer and office software
Ability to sort and file alphabetically and numerically
Ability to make simple arithmetic calculations with speed and accuracy
Understand and follow oral and written instructions in the English language.

Nice To Haves

Years of relevant experience: 0 to 2 years is preferred
Experience with the principles and practices of customer service is preferred
Experience with library circulation systems and procedures is preferred
Experience in public libraries or public-sector organizations is preferred

Responsibilities

Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”
Promotes library services and offerings to patrons
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality
Performs basic searches in Library catalogs through both public and integrated library system (ILS) interfaces
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots common technical problems
Performs all direct patron and material circulation functions
May assist with record maintenance tasks
Assists other staff with internal group program set up
May assist other staff with preparing materials for programs
May assist in shelving as needed
Pulls materials from a list to assist with collection management or circulation tasks
Performs other duties as required
Other duties as assigned