Substance Use Services Case Manager

Shelter Association of Washtenaw County • Ann Arbor, MI

79d • $49,000 - $55,000

About The Position

The Substance Use Services (SUS) Case Manager is a specialized role within SAWC's Recovery in Motion initiative. Case Managers engage with clients, assess needs, create service plans, provide referrals, and support follow-up. This position emphasizes supporting clients with substance use disorders before, during, and after treatment, ensuring continuity of care and housing stability in line with SAWC's Housing First model. The position is a salaried, exempt position. The annual salary range is $49,000 - $55,000. The Shelter Association of Washtenaw County offers a strong benefits package that includes: medical, dental, and vision insurance with very low deductibles; 403(b) retirement matching; flexible spending account, generous paid time off, disability & life insurance and a flexible schedule.

Requirements

• BSW preferred, or bachelor's degree in human services with equivalent professional or lived experience.
• Certification in treatment and recovery services (e.g., CADC, CAADC, CPRC) or willingness to start a related Development Plan.
• Extensive knowledge of substance use and substance use disorders, with a strong understanding of evidence-based treatment modalities, harm reduction strategies, and recovery-oriented systems of care.
• Minimum of 1 year of case management or related experience or combination of field practicum and experience.
• Excellent verbal and written communication skills.
• Willingness to adhere to the NASW Code of Ethics.
• Commitment to diversity, poverty issues, and economic justice.
• Cultural competence, including experience with individuals experiencing homelessness, substance-use, serious mental illness, or diverse gender/sexual identities.
• Ability to multitask and manage crises effectively.
• Proficiency in Microsoft Office, Exchange, HMIS, and online research.
• Reliable transportation for apartment inspections, landlord engagement, and occasional client transport.
• Assertive yet welcoming demeanor; able to set boundaries without intimidation.
• Good judgment, maturity, and professionalism.
• Ability to work independently or as part of a team.
• Reliable and willing to work required shifts, including holidays and weekends.

Nice To Haves

• Bilingual or ASL ability a plus.

Responsibilities

• Assist with the orderly running of the Delonis Center.
• Manage assigned caseload of active cases.
• Transport clients in personal vehicle, as needed.
• Meet with clients in the community, as needed.
• Perform real-time data entry in HMIS to ensure records are accurate and up to date.
• Support other case managers, as needed.
• Work weekends and/or evenings during winter months, and holidays, as assigned.
• Perform other assignments as directed by supervisor.
• Utilize community resources appropriately to meet client needs.
• Meet with clients promptly upon assignment and collaboratively prepare action steps to achieve goals.
• Conduct comprehensive assessments of the client's needs, strengths, barriers, and substance use concerns.
• Develop individualized housing and recovery plans, rooted in the Housing First philosophy, and assist clients in securing housing.
• Provide immediate stabilization and crisis support, including access to basic needs and harm reduction resources.
• Connect clients ready for substance use treatment or services for co-occurring disorders to Washtenaw County CMH Access for screening purposes and referral to providers as appropriate.
• Guide clients through SOAR benefit applications, disability income processes, and documentation support.
• Provide education on substance use disorder, harm reduction, prevention, treatment, recovery, and relapse prevention.
• Facilitate or co-facilitate regular group recovery meetings (e.g., SMART Recovery).
• Support reintegration into the community through job training, benefits enrollment, and peer mentorship opportunities.
• Maintain weekly follow-up with clients, assess progress, adjust plans as needed, and record outcomes in HMIS.
• Attend and participate in Case Review meetings and team conferences.
• Together with the client, prepare and work on the necessary action steps for client and case manager to achieve client goals.
• Set up regular follow-up meetings with client, based on client's needs for intensity.
• Assist client in housing search, based upon a 'Housing First' philosophy.
• Assist clients in applying for disability income, and other supportive benefits, as needed.
• Follow up, recommending exit, or reevaluating plan as needed.

Benefits

• Medical insurance with very low deductibles
• Dental insurance
• Vision insurance
• 403(b) retirement matching
• Flexible spending account
• Generous paid time off
• Disability insurance
• Life insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees