Substance Use Navigator, Full Time, Days

Adventist Health•Clearlake, CA

32d•Onsite

About The Position

Located in beautiful Northern California, Adventist Health Clear Lake has been a leading healthcare provider in Lake County since 1968. We are comprised of a 25-bed critical access hospital and provide primary and specialty care services at clinics throughout the area to best serve our community. Lake County is home to Clear Lake, California's largest natural freshwater lake, surrounded by charming small towns, beautiful mountains, vineyards and orchards. This area is perfect for outdoor enthusiasts, with some of the best bass fishing, rural trails for hiking and biking, all the while being only two hours from the San Francisco Bay Area, Sacramento Valley or Pacific Coast. Job Summary: The Navigator is an integral team member that helps patients access evidence-based treatment for Substance Use Disorders (SUD), with a focus on low-threshold access to MAT (Medication for Addiction Treatment) and harm reduction. Conducts outreach and identifies patients. Completes brief initial assessments, introduces patients to MAT programs and services and facilitates appointments at outpatient MAT clinics. Serves as a resource and coach for clients, and advocates for culture change in the hospital. Assists with access to other services, such as mental health services, primary care, social services, financial counseling, behavioral health services, and residential treatment facilities.

Requirements

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Experience in Behavioral Health and Medication for Addiction Treatment (MAT) and the role of MAT in treatment and harm reduction: Preferred

Responsibilities

Communicates with staff daily to recruit patients and provide support to staff around Behavioral Health and MAT.
Monitors the Emergency Department(ED) and any applicable systems to screen for eligible patients.
Checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients as necessary.
Primary duty is to the Emergency Department patients, and can assist with inpatients as well, if time allows, and as determined to be relevant for the hospital.
Communicates and interacts with patients in a culturally competent and relatable way.
Identifies current primary care provider and behavioral health providers.
Works to connect patient with existing MAT treatment available at current primary care provider and/or behavioral health location when available and appropriate, unless patient prefers an alternate MAT treatment location.
Identifies or provide options for a primary medical home if not secured.
Develops positive working relationships with staff and community SUD agencies.
Maintains updated, in-depth knowledge of local and regional SUD treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).
Assesses and addresses any barriers to attending follow up appointments (transportation, contact phone number, availability for appointment reminders, shelter needs, etc.), establishes patients that may need a primary care doctor.
Engages social services to assist with any of these issues as needed.
Assists with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc.).
Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.
Ability to use computer information systems, computer literacy, and knowledge of word processing.
Collects data related to number of buprenorphine administrations, prescriptions, referrals to care and outpatient follow up if possible.
Engages in trainings to enhance knowledge of MAT.
Performs other job-related duties as assigned.