Substance Use Disorder Healthcare Navigator

Southwest Virginia Community Health Systems • Bristol, VA

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About The Position

Southwest Virginia Community Health Systems (SVCHS) is a mission-driven Federally Qualified Health Center (FQHC) dedicated to delivering high-quality, affordable, and patient-centered care across Southwest Virginia. We are seeking a Substance Use Disorder (SUD) Healthcare Navigator to join our New Day Recovery Program in Bristol, VA , supporting individuals navigating recovery from substance use and co-occurring mental health conditions. This role is ideal for someone with a background in community health, case management, behavioral health, or peer recovery support who is passionate about improving access to care and addressing social determinants of health. The Healthcare Navigator plays a critical role in guiding patients through the continuum of care by coordinating services, removing barriers, and connecting individuals to both internal SVCHS programs and external community resources. This position works collaboratively within an interdisciplinary d requires strong relationship-building skills, patient advocacy, and knowledge of recovery-oriented systems of care.

Requirements

• High school diploma or equivalent (required)
• Experience in community health, healthcare navigation, case management, behavioral health, or social services
• Understanding of Substance Use Disorders (SUD), mental health conditions, and community-based resources
• Valid driver’s license with the ability to transport patients as needed
• Strong communication and interpersonal skills
• Ability to build trust with diverse and vulnerable populations
• Effective care coordination and problem-solving abilities
• Team-oriented with the ability to work in a fast-paced environment

Responsibilities

• Coordinate access to Substance Use Disorder (SUD), behavioral health, and primary care services within SVCHS and the community
• Develop, maintain, and strengthen referral pathways with community partners (housing, employment, mental health, social services)
• Provide care navigation, follow-up, and patient engagement support to ensure continuity of care
• Assist patients in overcoming barriers to care, including transportation, insurance, and social determinants of health
• Support and educate individuals participating in peer recovery services
• Maintain up-to-date knowledge of local and regional community resources
• Document patient interactions and care coordination activities in accordance with organizational standards

Benefits

• Mission-driven organization improving access to care in underserved communities
• Collaborative, team-based care environment
• Opportunity to make a direct impact on recovery outcomes and population health
• Competitive compensation and comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees