Substance Abuse Recovery Program Coordinator

Grace Health•Corbin, KY

About The Position

The Grace Health Substance Abuse Recovery (SAR) Program Coordinator is a care team member with the responsibilities of administrative oversight of the Substance Abuse Recovery Program. This individual embraces a team-based approach and is competent to function as an integral part of the patient health care team to improve outcomes for Grace Health patients who are identified as high risk to receive behavioral health support needed. Duties will include but not be limited to oversight of all SUD/MAT behavioral health programs, including development of SAR program policies and procedures, ensuring regulatory guidelines and standards are met, and identifying opportunities for quality improvement. The scope of this role is broad and requires strong leadership with the ability to plan, coordinate, implement, and assess the progress of the treatment program.

Requirements

Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions
Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions
Should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills
Graduate from an accredited college or university with a minimum of a master’s degree in counseling or social work. Bachelor’s degree with at least 3 years’ experience working with SUD services may be considered
Advanced knowledge of Opioid Use Disorder/Alcohol Abuse and Medicated Assisted Treatment options
Continuing Education as applicable
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software
Communication: Conveys information accurately and efficiently. Written communication is direct, concise, and easy to understand
Decision-making: Gathers necessary information to make good and timely decisions. Uses sound judgment and instincts
Direction: Receives and follows direction thoroughly and efficiently
Planning/Priority setting: Organizes tasks and objectives in order of importance, timing, and predicted results. Works within measurable goals and outcomes
Problem solving: Can identify issues or concerns quickly and work systematically to solve problems while developing reasonable and timely resolutions
Initiative: Self-starter who takes prompt action to accomplish objectives while seeing to resolve problems without being asked

Responsibilities

Responsible for the planning, coordination, implementation, and assessment of program goals and progress
Scheduling of SAR patients on designated SAR programming days for providers
Provides supervision and mentoring to staff who provide substance abuse recovery enabling services to assist professional growth and development including Targeted Case Managers and Peer Support Specialists.
Establishes and leads regular SAR program staff meetings to maintain open communication and information/updates between service delivery sites
Provides/coordinates training for all program team members as outlined by the organization
Ensures the continuity of quality and integrity of patient care
Builds a positive and productive culture in the workplace
Facilitates problem solving and conflict resolution between staff, clinicians, departments, etc.
Addresses emergency situations, applying interventions and promotes a safe and healthy environment
Evaluation and resolution of patient complaints
Ensures all team members of the program comply with all guidelines established by CMS (Centers for Medicare and Medicaid) and other governing bodies
Auditing of patient records to ensure compliance and documentation is complete, appropriate, and timely
Maintains all tracking and quality reporting as outlined by the organization
Attends all leadership meetings to report program goals and progress
Completes all supervised SAR program staff job performance evaluations in conjunction with Behavioral Health director
Participates in staff recruitment, interviews, and retention
Develops scheduling of SAR peer support staff while managing time off requests, timekeeping, and timecard approval
Defines goals with supervised staff for quarterly scorecards with scorecard completion in conjunction with BH director
Works in conjunction with leadership and program staff to monitor and improve quality clinical services including utilization review, quality assurance, and clinical protocol development
Consistently communicate and adheres to organizational and departmental policies and procedures for safety, compliance, patient satisfaction, etc.
Assessment, Treatment, Planning, Linking, Advocacy, and Monitoring the needs for patients identified as high risk with diagnosis of substance use disorder
Facilitate care between Medical and Behavioral Health
Maintain accurate and timely documentation
Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration
Requires travel to other clinic sites to assist with SAR services
Other duties as assigned