Substance Abuse Care Advocate

BayMark Health Services • Lewisville, TX

412d

About The Position

The Substance Abuse Care Advocate at BayMark Health Services plays a crucial role in guiding individuals and families seeking treatment for opioid addiction. This position serves as the initial point of contact for prospective patients, providing them with information about treatment options and motivating them to begin their recovery journey. Advocates are expected to demonstrate compassion, excellent communication skills, and a strong understanding of the challenges faced by those with substance use disorders.

Requirements

• Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment.
• Minimum of two years work experience in sales, preferably in a service-related industry.
• Preference is given to candidates with previous experience in a Substance Use or Mental Health treatment setting.
• Required Education: Minimum Associates degree from an accredited college.
• Experience with Salesforce is a plus.
• Attention to detail.
• Ability to multi-task to speak with callers, type responses, operate software systems, and toggle between multiple windows while providing appropriate responses.
• Must be proficient in Microsoft Office including Word and Excel.

Nice To Haves

• Experience in a Substance Use or Mental Health treatment setting is preferred.
• Familiarity with Salesforce.

Responsibilities

• Answer calls from prospective patients, family members, and support persons to identify and schedule the best treatment option for that patient.
• Listen carefully to understand the individual's life situation and drug use history.
• Use a broad range of consultative sales techniques to build rapport and trust with the caller.
• Educate the patient/family/support person on the grave and life-threatening disease of addiction.
• Accurately collect, document, and assess information from callers and explain treatment options and services specific to their needs.
• Possess interpersonal skills, a professional attitude, and an appreciation for the challenges faced by people suffering with opioid use disorder (OUD).
• Recognize signs of suicidality and immediately implement protocols.
• Act as a Subject Matter Expert (SME) on all services offered.
• Serve as a patient advocate, representing the patients' needs and concerns.
• Work collaboratively with other departments to ensure a positive patient experience.
• Facilitate access to the appropriate treatment center; follow up with patients to confirm appointments, provide additional information regarding services, and address unresolved inquiries.
• Empathize, acknowledge, and convey compassion in all call interactions.
• Maintain appropriate professional boundaries with callers at all times.

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, vision, and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree