Subscriptions Manager

Monograph•San Francisco, CA

7d•$90,000 - $110,000

About The Position

The Subscriptions Manager is a critical revenue-protection role within our Customer Experience organization. This role owns the strategy, execution, and reporting across renewals, churn forecasting, subscription operations, and pricing integrity. You will serve as the “watcher on the wall” for our recurring revenue — proactively identifying risk, partnering cross-functionally to protect accounts, and driving initiatives that improve retention and annual plan conversion. This role sits at the center of CX, Sales, Finance, and Operations and has a direct impact on revenue retention across a SaaS portfolio exceeding $10M in annual recurring revenue. This is an individual contributor role with managerial scope as the team grows.

Requirements

7+ years in SaaS renewals, retention, or subscription management
Experience managing renewals across at least $10M+ in annual recurring revenue
Demonstrated experience forecasting churn and driving retention strategy
Strong analytical mindset with comfort working in CRM and customer health systems (Salesforce, ChurnZero preferred)
Experience with billing platforms such as Stripe
Ability to navigate sensitive revenue conversations including pricing changes, discounts, and cancellations
Proven cross-functional operator who can influence without formal authority
Highly detail-oriented with strong executive reporting skills

Nice To Haves

Experience leading or mentoring team members preferred

Responsibilities

Churn Forecasting & Retention Strategy Monitor churn daily and maintain a monthly churn forecast
Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
Proactively identify at-risk accounts and partner with Success to execute save strategies
Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate
Renewals & Subscription Lifecycle Management Own renewal notices, expiring discounts, and annual subscription workflows
Manage refund requests, credit disputes, and subscription exceptions
Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations
Ensure subscription data integrity across systems including Salesforce, ChurnZero, Stripe, and internal tracking tools
Pricing & Revenue Integrity Partner with Operations and Finance on pricing changes and plan increases
Strategically assess which accounts can absorb pricing adjustments versus where retention risk requires alternative approaches
Protect margin while balancing long-term customer value
Cross-Functional Revenue Projects Partner with Sales to monitor new deals and downstream renewal implications
Collaborate with Success to align on risk signals and re-onboarding opportunities
Contribute to subscription process improvements across CX, Finance, and Operations
Serve as internal subject matter expert on subscription policies and revenue processes