Subscription Services Manager

Kaeser Compressors • Fredericksburg, VA

169d

About The Position

Kaeser Compressors, Inc. is seeking individuals who have worked in an industrial/service/sales environment to fill the position of Subscription Services Manager for our Fredericksburg location. The selected candidate will deliver a positive customer service experience to customers utilizing Kaeser Subscription Services by managing the monitoring of subscription assets to reduce costs and deliver maximum uptime. This role involves maintaining effective coordination and communication of the inter-department activities that support the subscription services, as well as ensuring proper response times to alarms, warnings, and incidents to minimize downtime associated with subscription services.

Requirements

• Bachelor's Degree Required.
• 5 years' experience in customer service, preferably in industrial or manufacturing.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in Google Workspace.
• SAP experience preferred.
• Physical attendance at worksite as required.

Responsibilities

• Deliver a positive customer service experience to customers utilizing Kaeser Subscription Services.
• Manage the monitoring of subscription assets to reduce costs and deliver maximum uptime.
• Maintain effective coordination and communication of the inter-department activities that support the subscription services.
• Ensure proper response times to alarms, warnings, and incidents to minimize downtime associated with subscription services.

Benefits

• Competitive salary
• Excellent benefit package including Profit Sharing
• 401(k) Plan
• On-site exercise facility
• Free exercise classes
• Health and wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees