Subscription Portfolio Specialist
About The Position
Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Position Summary: Primary responsibilities will be to coordinate collections in the Subscription portfolio within the Specialty group. Position will be responsible for managing collections with customers, Franchisees and field personnel. Other duties will include managing cancellations and coordinating customer service needs with Franchisees and Snap-on Diagnostics. Focus will be on achievement of corporate delinquency and loss goals as well as customer retention.
Requirements
- 1-3+ years of professional business experience
- 1-3 years of credit and collections experience
- Credit and collections
- Credit laws and regulations
- Reporting requirements
- Communications – verbal and written
- Computer applications
- Skip Tracing
- Negotiation
- Approachable and responsive
- Proactive, Organized, Flexible
- Excellent work ethic
- Team player
- Goal oriented
Nice To Haves
- BS or BA degree or equivalent professional experience
- Business understanding and demonstrated skills and knowledge
Responsibilities
- Collection of Subscription accounts to achieve established Corporate goals
- Debtor direct collections
- Coordinate collection efforts with franchisees
- Manage cancellation requests per policy
- Report and recommend solutions on customer service issues
- Achieve delinquency/loss goals and metrics
- Answer field and customer questions
- Educate franchisees and field sales personnel on program features and benefits
- Assist with delinquency/loss reporting and tracking
- Work within other portfolios and projects as assigned by Director of Specialty Portfolios
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
