Subscription Manager

Denver Center For Perfo • Denver, CO

14h • $57,785 - $58,500 • Onsite

About The Position

In conjunction with the Associate Director of Ticketing Services – Subscriber Services, the Box Office Subscription Manager provides daily management of all subscription and show lead agents at Denver Center Ticketing Services.  The position facilitates support of daily box office operations by encouraging, guiding and directing agents through ticketing policies and procedures, and by providing effective communication, training and knowledge about subscription packages, subscription campaigns, as well as hands-on knowledge about relevant theatre, venue and show information.

Requirements

• Coursework in arts administration, theatre, business or liberal arts – or equivalent combination of education and experience – required.
• Strong customer service and sales background required.
• Handles multiple tasks and situations concurrently using analytical thinking and interpersonal skills while working under pressure and all the while maintaining a positive and professional demeanor.
• Able to positively and effectively manage a diverse staff and interact with a diverse clientele in an often fast-paced environment.
• Must have a flexible schedule and be available to work evenings, weekends and holidays.

Nice To Haves

• 3 years of box office/ticketing experience preferred.

Responsibilities

• Ensures daily box office and call center operations run smoothly, while identifying and communicating issues with management team.
• Opens and closes phone room and ticket counter and manages switchover and night-of-show venues.
• Utilize Tessitura CRM to manage data, process ticketing requests and oversee show build audits.
• Assist box office managers with subscription agent scheduling.
• Manage Broadway night-of-show windows, communicate with venue house staff, address/resolve immediate ticketing problems and concerns and sign-off on event statement.
• Communicates with internal departments, as necessary, to resolve Ticket Services-related problems or issues.
• Responsible for deposits, balancing money, collecting on payment plans, assigning renewable seats and allocates seats for all productions.
• Coordinates New Play Summit ticketing with production, marketing, development and executive teams.
• Manage assets, reporting and completion of lobby campaigns for renewal and new acquisition of Broadway and Theatre Company subscribers.
• Manage or assist Broadway night-of-show windows and staff, communicate with venue house staff, address/resolve immediate ticketing problems and concerns and sign-off on event statement.
• Manages outbound calling campaigns for the new acquisition of subscription sales.
• Prints tickets and coordinates staff for fulfillment, processing and mailing.
• Oversees processing of renewals and related materials for both subscription campaigns.
• Responsible for creating, updating and maintaining training materials for the subscription department.
• Develops and implements process and procedures for subscription department.
• Other duties as assigned by manager.

Benefits

• Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance
• 401k Plan with employer contributions
• Time off benefits including personal days, sick days, vacation days and 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed