Subscriber Management Team PM

Ignite Digital Services•Charleston, SC

About The Position

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies. We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients. The Naval Information Warfare Center (NIWC) Atlantic Defensive Cyberspace Operations (DCO) Integrated Product Team (IPT) is charged with the mission of conducting Defensive Cyberspace Operations to defend subscriber networks. The DHA Cybersecurity Operations Center (CyOC) coordinates and orchestrates cybersecurity activities execution at the DoD Component scale for DHA to protect information systems against unauthorized activity, vulnerabilities, or threats.The Subscriber Management Team PM will oversee the team's support of Defense Health Agency (DHA) Subscribers at Military Treatment Facilities (MTFs), Program Management Offices (PMOs) and associated application Programs of Record (PORs), Non-Traditional entities and Other Lines of Business (OLBs), and the Naval Information Warfare Center (NIWC) Cyber Security Service Provider (CSSP) teams. You will manage the team's effective and timely support of Subscriber requirements to maintain their organization's Computer Network Defense (CND) Tool compliance as directed by JFHQ-DODIN orders and in direct support of the CSSP mission. You will coordinate with all stakeholders to ensure actions are consistent with approved plans, and the strategic objectives of the organization with appropriate access to all systems for compliance monitoring and meeting performance objectives.

Requirements

Bachelor's degree in a relevant technical field are required, or a minimum of three years of equivalent work experience
Candidates must possess an 8570 IAM Level I certification
Proven leadership in process/project management, meeting documentation, and computer network defense tool compliance is essential
Experience in a CSSP/MSSP operational environment or similar IT-related role, strong organizational skills, attention to detail, and the ability to effectively communicate both verbally and in writing are crucial
The role involves managing system access requests, providing updates to leadership, delivering exceptional customer support, monitoring tools and interfaces and SOP administration

Nice To Haves

Experience using various help desk ticketing systems e.g. MHS ServiceNow, Jira, and web-based collaboration platforms (MS Teams, Confluence, Microsoft SharePoint)
Proficient with desktop programs such as Adobe Acrobat, MS Excel, MS Word
Familiarity with various Host-Based Tools
Basic knowledge of how a network operates hardware and protocols
Basic understand IP management, computer networking and sub-netting
Basic knowledge of commercial cloud service providers
Ability to navigate monitoring tools and interfaces, e.g., Splunk, Trellix ePolicy Orchestrator
Experience managing & prioritizing tasks to meet short suspense deadlines
Possess exceptional attention to detail
Ability to work collaboratively with diverse internal and external teams in a remote/tele-work environment

Responsibilities

Oversee and lead a small team of up to 9 members in a dynamic environment; ability to rapidly adapt to change and coach team members
Requires a technical foundation; the high-level ability to understand basic computer processes and networks
Experience participating in meetings with, briefing, and working collaboratively with senior leadership and other teams to complete mission objectives
Comprehend Subscriber Onboarding and Compliance, Integration Migration Schedule, Medical Enclave Migration Schedule
Highly developed oral and written communication skills
Ability to convey technical concepts to audiences with varying technical understanding
Exceptional logical and analytical thinking capabilities
The ability to solve problems independently or with minimal assistance
Experience evaluating deficiencies and obstacles to achieving the organization’s mission
Strong understanding of common enterprise technologies
Knowledgeable in network security procedures, best practices, and implementation
Project Management experience