Subscriber Management Analyst

Adapt Forward • North Charleston, SC

9d • Hybrid

About The Position

As a Subscriber Engagement Analyst, you will correspond with all Subscribers to ensure timely documentation, compliance reporting necessary for the accomplishment of the CSSP’s mission. The Subscribers include but are not limited to: the Defense Health Agency, Military Health Systems application Program Offices, Chief Information Officers at Military Treatment Facilities, Non-Traditional entities, and the Naval Information Warfare Center (NIWC) Cyber Security Service Provider (CSSP) teams.

Position Requirements and Duties
Tracking, understanding and aggregating Computer Network Defense tool compliance and reporting it verbally and in writing
Processing and tracking system access requests and various accounts
Providing updates to senior leadership on the status of current activities and upcoming actions
Briefing the customer and providing exceptional client support
Ensuring completion of assigned actions weekly, monthly, quarterly and as directed
Creating, tracking, updating, reviewing and submitting supporting documentation
Capturing and documenting meeting minutes and action items
Identifying issues and recommending corrective actions or process improvements
Monitoring tools and interfaces
Hybrid remote/in-person work with up to 3 days in a secure lab environment
Reside in the Charleston metropolitan area

Requirements

• US Citizen
• Bachelor’s Degree in a relevant technical discipline or at least three years of directly relevant work experience
• At least 1 year of experience with overall project process and management improvement
• At least 1 year of experience with capturing and documenting meeting notes and action item
• Minimum Secret Clearance Required

Nice To Haves

• Basic understanding of networking hardware, operations, and protocols
• Strong professionalism and commitment to customer support
• Ability to organize, coordinate and execute multiple, cross-functional tasks in tandem
• Experience with tracking, updating, reviewing and submission of documents
• Self-motivated work approach with a proactive attitude

Responsibilities

• Tracking, understanding and aggregating Computer Network Defense tool compliance and reporting it verbally and in writing
• Processing and tracking system access requests and various accounts
• Providing updates to senior leadership on the status of current activities and upcoming actions
• Briefing the customer and providing exceptional client support
• Ensuring completion of assigned actions weekly, monthly, quarterly and as directed
• Creating, tracking, updating, reviewing and submitting supporting documentation
• Capturing and documenting meeting minutes and action items
• Identifying issues and recommending corrective actions or process improvements
• Monitoring tools and interfaces

Benefits

• Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan.
• 401k Retirement Plan with Matching Contribution is immediately available and vested.
• Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses.
• Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month.
• Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered.
• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
• Adapt Forward’s Veteran/Disability Affirmative Action Plan narrative section is available for inspection upon request during normal business hours at the Human Resources office and may be requested by contacting Human Resources at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees