Subscriber Engagement Associate

Financial Times • New York, NY

28d • $25 - $28 • Hybrid

About The Position

The Financial Times is a leading publisher read by 2 million people every day. The global Subscriber Engagement Team is a critical function within the Customer Experience & Loyalty Marketing team helping to deliver personalised, high-value experiences for trialists and subscribers, whilst ensuring the integration of customer insights across the department to support our continued transformation towards true customer-centricity.
In this entry-level role, you will talk directly to subscribers on a 1:1 level to deliver a personalised, interactive, premium experience that helps them take full advantage of the benefits of their subscription with the FT. You will gain exposure working as part of a global media brand in a growing digital age striving to continuously enhance the FT customer experience.

Requirements

• Comfortable spending most of the day on the phone.
• Experience in sales, call centers, customer service, retail or hospitality.
• Confident communicator with clear, persuasive verbal skills.
• Resilient, target-driven and motivated by KPIs.
• Quick thinker who can adapt conversations based on subscriber needs.
• Organised with strong follow-up and note-taking habits.
• Curious about news and willing to learn FT products.

Responsibilities

• Make high-volume outbound calls to FT trialists and subscribers.
• Explain FT products clearly and influence upgrades, renewals, and engagement.
• Build quick rapport and guide readers through key features on FT.com and the app.
• Hit weekly targets: call volume, conversions, engagement and appointment bookings.
• Handle objections confidently and keep conversations moving.
• Log accurate call notes and customer insights.
• Manage your call pipeline and follow-ups efficiently.
• Represent the FT with professionalism and energy on every call.

Benefits

• Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, health coverage, 401k and company match, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.
• We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees