Subrogation Processor

Turo

5d•$21•Hybrid

About The Position

As a Subrogation Processor, you’ll play a key role in facilitating the recovery process of a claim, which includes contacting outside parties to collect or pay subrogation demands and negotiate a final settlement. This position requires the candidate to work closely with our claims team, clients, and all related parties to obtain the necessary information to create subrogation recovery opportunities, coordinate the development of evidence to support subrogation recoveries, and pursue these recoveries in accordance with legal statutes, policy provisions, and client handling guidelines. You’ll manage an inventory of subrogation claims ranging from coverage, auto, and property damage. Determining the best course of action for resolution, you’ll work with attorneys, internal and external customers, and businesses.

Requirements

2+ years of claims experience preferred
Work experience includes: Claims handling or collections
Fast-paced and changing environment
Multitasking and time management skills
Effective verbal and written communication skills
Computer skills
Phone handling skills
Proficient analytical, problem-solving, prioritization, and organizational skills.

Nice To Haves

You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace.
Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies.
You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision.
Enjoys working in a team environment
Identify and drive ongoing improvements to our policies and procedures
Meet KPIs for customer satisfaction, cycle time, recovery

Responsibilities

Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery
Prepare materials, documentation and in office mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action.
Negotiate settlements with responsible parties. If a settlement can't be reached, directs legal action or arbitration versus potentially responsible parties.
Maintain an active diary to ensure all claims are aggressively pursued
Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
Be an active contributor to Turo’s claims department and a revolutionary culture pioneer
Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
Perform all subrogation record keeping by maintaining a current status in documents and notes.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!
Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.