Subrogation Manager

Chesapeake Employers' Insurance Company • Towson, MD

9d • Hybrid

About The Position

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.
Position Summary
Manages the operations of the Subrogation Department to support and achieve corporate goals and objectives.

Requirements

• Bachelor’s degree required
• Minimum 8–10 years of advanced technical workers’ compensation and tort-specific expertise
• Minimum 5–7 years of management experience
• Insurance-related professional designation required (such as CSRP, AIC, CPCU)
• Strong interpersonal and superior communication skills, both verbal and written
• Ability to analyze and interpret documents for accuracy regarding technical, legal, and financial information
• Ability to exercise discretion and independent judgment in matters of significance

Nice To Haves

• Experience in strategic planning and budget management preferred
• Bilingual skills preferred

Responsibilities

• Manage and lead the operations and daily activities of the Subrogation Department
• Develop procedures and policies to enhance management of subrogation claims
• Provide leadership, direction, instruction, and supervision to ensure all corporate and departmental goals are met
• Analyze and recommend improvements to departmental workflows and processes to increase productivity and improve recovery results
• Develop policies and procedures to ensure the highest level of service is provided to all customers, both external and internal
• Ensure proper staffing of the Subrogation Department to meet business objectives
• Develop effective departmental organization through the selection, evaluation, and development of subordinates
• Develop and monitor performance standards for subordinates, including writing and administering timely, comprehensive performance appraisals
• Ensure execution of subrogation strategies, including reviewing potential files to assess recovery viability
• Provide monthly reports detailing Subrogation’s progress and maintain established subrogation recovery records
• Review and monitor departmental and individual performance results to goals; take corrective measures as authorized, escalating as needed
• Review and document recommendations for subrogated claims, including evaluation, negotiation, and settlement of claims exceeding staff authority levels
• Review and analyze reports to identify industry, business, and departmental trends, and developments in laws and regulations; present ideas for change management
• Serve as a technical resource and provide training, including design and development of training modules and materials related to subrogation for internal and external customers
• Manage relationships with vendors, subrogation attorneys, and experts to ensure service quality
• Perform other duties and responsibilities as required or requested

Benefits

• We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events.
• Additionally, we provide STD, LTD and group life insurance 1X a team members salary.
• You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life.
• You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager