Subject Matter Expert (SME) / Project Manager – Credit Card Terms & Conditions Change
About The Position
Our client, a Credit Union is seeking an experienced Subject Matter Expert (SME) / Project Manager to lead the end-to-end regulatory, compliance, operational, and member-impact management of a strategic change to its credit card product, transitioning from a fixed-rate to a variable-rate offering. Reporting to the Program Sponsor or Program Manager, you will serve as the central driver and trusted advisor for ensuring the change is executed in a compliant, member-focused, and operationally sound manner. The primary objective is to successfully implement the Terms & Conditions change while minimizing member opt-outs, dissatisfaction, and attrition, and ensuring full regulatory adherence and fairness. This role requires deep expertise across banking regulations, card product governance, member communications, operational readiness, customer service preparedness, system enablement, and acceptance/rejection tracking.
Requirements
- 7–10+ years of experience in financial services, with deep exposure to credit card products.
- Demonstrated expertise in regulatory and compliance requirements related to credit card pricing, disclosures, and change-in-terms processes.
- Proven experience leading or advising on changes to Terms & Conditions or major card product modifications.
- Strong project management experience, coordinating complex, cross-functional initiatives.
- Solid understanding of:
- Card operations and servicing
- Member communications best practices
- System and operational dependencies for card products
- Exceptional communication and stakeholder management skills, with the ability to balance regulatory rigor and member-centric outcomes.
- Ability to anticipate member reactions and proactively design strategies to reduce dissatisfaction and attrition.
Nice To Haves
- Direct experience working within a Credit Union environment.
- Familiarity with major card processors, core banking platforms, and digital banking systems.
- Experience supporting fair lending, conduct risk, or customer fairness assessments.
- Formal project management certification (e.g., PMP, CAPM) is a strong asset.
- Experience partnering closely with Legal, Compliance, and Risk functions on consumer product changes.
Responsibilities
- Regulatory & Compliance Leadership
- End-to-End Project Management
- Member Communications & Change Strategy
- Operational & System Readiness
- Customer Service Preparedness
- Risk, Fairness & Member Impact Assessment
- Member Acceptance / Rejection Tracking
Benefits
- We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
