Subject Matter Expert Consultant/Facilitator

MSX International • Plano, TX

1d • Hybrid

About The Position

The Catalyst Consultant/SME is a full-time, dedicated resource responsible for the end-to-end execution of the Catalyst for Change program. This role serves as a strategic bridge between client's Fixed Operations management and the dealership network, focusing on driving behavioral change and operational excellence through high-impact workshops, content development, and proactive dealership consultancy.

Requirements

• Experience: Extensive background in Automotive Fixed Operations and training facilitation. Prior experience with the Lexus brand or the Catalyst program is highly preferred.
• Communication: Exceptional public speaking and facilitation skills, with the ability to engage diverse audiences from dealership technicians to executive management.
• Content Creation: Proficiency in developing professional training materials and facilitator guides.
• Analytical Skills: Ability to interpret dealer performance data (e.g., service retention, shop efficiency) to provide targeted consulting interventions.
• Flexibility: Ability to work in a hybrid environment, balancing remote development tasks with significant on-site presence at Lexus facilities or dealerships as required.
• Commitment: This is a 100% dedicated role (approx. 40 hours/week) integrated directly into the client's Guest Experience team.

Nice To Haves

• Prior experience with the Lexus brand or the Catalyst program is highly preferred.

Responsibilities

• Workshop Facilitation & Execution · Support the end-to-end execution of Catalyst for Change workshops, on behalf of our client and MSX. · Co-facilitate sessions (in-person), ensuring high levels of participant engagement through dynamic discussion and activities. · Capture real-time feedback and action items during sessions to ensure dealer accountability. · Engage in post-workshop activities to identify successes and recommend iterative improvements for future sessions.
• Instructional Design & Content Development · Participate in refining comprehensive training materials, including facilitator guides, participant workbooks, slide decks, and interactive exercises. · Review existing courseware to ensure alignment with client's evolving standards and the latest industry best practices. · Review and refine educational content specifically designed to drive measurable behavioral changes within the dealership Fixed Operations environment, as requested.
• Program Evolution & Continuous Improvement · Contribute to the broader development of client's Guest Experience initiatives by identifying opportunities to enhance workshop structures and implementation toolkits. · Support pilot programs for new concepts and analyze performance data/feedback to evolve the Catalyst curriculum over time. · Draw on experience to provide "real-world" context to program development.
• Ad Hoc Strategic Consulting · Provide one-on-one coaching to field associates and dealership personnel to support the implementation of Catalyst projects. · Participate in high-level strategy meetings and prepare internal presentations or reports for client's leadership. · Assist with supplemental training projects, such as the development of sustainment activities or internal communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed