Subject Matter Expert, Construction (NAMER Adoption)

Autodesk

10d

About The Position

We are looking for Construction industry professionals who are passionate about driving digital transformation across the industry. Coming from the AEC industry or having worked in the AEC technology industry, you will leverage your experience to help customers solve real-world challenges by engineering value through adoption of Autodesk Construction Cloud (ACC). Reporting to the Senior Manager of Customer Success, you will lead technical engagements with some of Autodesk’s largest and most strategic AECO customers in North America. You will partner closely with Customer Success Managers to deliver standardized and bespoke offerings aligned to documented initiatives in the Customer Success Plan. As a trusted technical advisor, you will deliver and document health checks, custom workflows, training sessions, dashboards, reports, and integrations to help customers achieve their desired business outcomes while maximizing their return on investment with Autodesk.

Requirements

5+ years of experience in the AEC industry and/or AEC technology industry
General understanding of SaaS technology and software adoption
Experience leading or supporting successful technology change management initiatives and implementations
Confidence in compiling platform data analytics and dashboards
Forward-thinking mindset with a passion for advancing the industry through technology
Ability to travel as required to support customer engagements and internal collaboration

Nice To Haves

You are passionate about digitization and progress in the construction industry
You are comfortable proposing and building scalable processes that enable organizational growth and improved customer outcomes
You collaborate effectively with internal and external stakeholders, whether on-site or in executive-level discussions
You recognize the complex and evolving nature of construction workflows and customer requirements
You have a strong motivation & curiosity to uncover customer challenges, keep current on industry trends and evolving workflows, and you apply best practices to help customers increase and realize ROI
You take ownership of customer outcomes and are motivated by helping customers achieve measurable business value from their Autodesk investments
You are excited by technology and are eager to dive deep into product capabilities and workflows
You have a natural drive to move engagements forward and influence positive outcomes
You thrive in cross-functional collaboration and enjoy working as part of a team to deliver exceptional customer experiences

Responsibilities

Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud
Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them
Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations
Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey
Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud
Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows
Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices
Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization
Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary is one part of Autodesk’s competitive compensation package.
For U.S.-based roles, we expect a starting base salary between $107,700 and $174,240.
Offers are based on the candidate’s experience and geographic location, and may exceed this range.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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