Subject Matter Expert, Billing (8a-5p CT)

Orion Advisor Solutions • Omaha, NE

353d • $17 - $22 • Hybrid

About The Position

As a Subject Matter Expert, you will be responsible for maintaining high standards of customer service for the clients of Orion. This position will work closely with other service team members to ensure the services received by the client are accurate based on the contract terms. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Requirements

• Proficient writing and grammar skills and an ability to respond to customers through chat and email
• Minimum of a high school diploma required and preferably a bachelor's degree in Business Administration or related field
• Obtain Orion Industry Certification
• Prior experience in a customer service or technology related role
• Ability to own and manage relationships with stakeholders directly and work effectively with people at all levels in an organization

Responsibilities

• Respond to customer requests via phone, email, chat in a timely and professional manner
• Provide training and best practice procedures to external clients on the Orion system
• Lead face-to-face discussions and training during customer office visits and/or conferences
• Provide assistance in testing functionality during scheduled build weeks
• Maintain and uphold the standards which have been set for the Orion Service teams
• Analyze client requests and deduce and explore possible solutions or forward requests to the appropriate department following through until resolution
• Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests
• Provide assistance in growing business with clients by highlighting additional features which would benefit the client's overall package offering
• Collaborate with other operations departments to research and resolve client issues and inquiries, following through until resolution
• Maintain an in-depth knowledge of the assigned Orion system team

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability coverage
• 401(k) plan with employer match
• Paid parental leave
• Pet benefits including pawternity leave and pet insurance
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees