Subcontractor Labor Analyst

Vertiv • Westerville, OH

401d

About The Position

The Subcontract Labor Analyst at Vertiv is responsible for assisting in the management of subcontracted service companies that perform maintenance and repairs on critical data center support equipment. This role focuses on reporting and analyzing the performance of labor subcontractors, managing Key Performance Indicators (KPIs), and supporting subcontract management through program and provider analysis. The analyst will also communicate scopes of work, act as an escalation point for service delivery issues, and maintain positive relationships with subcontractors.

Requirements

• Bachelor's Degree in Business, Procurement, or equivalent experience preferred.
• 0-2 years' experience with contract management, procurement, and or related discipline and work experience.
• Detail oriented, problem-solving skills, and ability to work with all levels within organization.
• Direct customer communication experience with strong customer service orientation.
• Excellent verbal & written communication skills, and proven project leadership are essential.
• Ability to handle multiple tasks, work with minimum supervision, and have well-developed organizational skills.
• Understanding of critical space environments, Vertiv products and services, and customers a plus.
• Developed proficiency with Microsoft Office applications - Word, Excel, Power Point, Access.
• Oracle, Power BI, and Smartsheet experience a plus.

Nice To Haves

• Mechanical or Thermal Subcontract Service Management experience preferred.
• Ability to learn new Software programs and adapt to systems quickly.

Responsibilities

• Serve as Local Business Partner and customer liaison for all subcontracted service performance issues.
• Provide training to Subcontractors for proper use of the Vertiv Partner Portal (VPP).
• Manage existing metrics through spend under contract and assist in developing future state metrics to measure performance of Subcontractors.
• Guide Invoice and Service Request (SR) resolution between Subcontractors and Vertiv.
• Work with Subcontractors to ensure reassigned SR's are addressed to completion.
• Manage and support new and existing service offerings as required by Vertiv Services sales.
• Manage strategic subcontractor performance using Performance Reports, Quarterly Business Reviews, and Corrective Action Requests based on Key Performance Indicators.
• Maintain positive, cooperative relationship with all subcontractors that enhances Vertiv image in the marketplace.
• Support Ad Hoc Projects, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree