Subaru Service Advisor

Subaru Stamford • Stamford, CT

411d • $70,000 - $100,000

About The Position

The Subaru Service Advisor at Subaru Stamford is a full-time role focused on enhancing customer experience and satisfaction in a busy automotive service environment. The advisor serves as the first point of contact for customers, guiding them through the service process and ensuring their needs are met efficiently and professionally. This position requires a self-motivated individual with a strong background in automotive service and customer relationship management.

Requirements

• Mid-level experience in customer relationship management.
• Experience in automotive service as a service advisor.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Employee discount
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed