Subaru Service Advisor

Schlossmann Subaru City Of Milwaukee • Milwaukee, WI

399d

About The Position

The Automotive Service Advisor at Schlossmann Subaru City of Milwaukee serves as a crucial link between service customers and mechanics, ensuring effective communication and customer satisfaction. This role involves overseeing service orders, managing customer inquiries, and maintaining high standards of service quality while promoting a positive customer experience.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service department staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Saturday Lunches
• Employee Discounts on Products and Services

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 101-250 employees