Subaru Love Encore Delivery Specialist/Customer Agent

Fitzgerald Hyundai Subaru Gaithersburg • Gaithersburg, MD

49d • $50,000 - $60,000

About The Position

Hiring Immediately, Subaru Love Encore Delivery Specialist/Customer Agent. Full training and benefits
The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills.

Responsibilities

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
• Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain Subaru features, applications, and benefits.
• Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on all Subaru vehicles and technology.
• Attend and graduate from the Subaru Star Academy (Boot Camp).
• Attain Subaru Delivery Specialist Certification.
• Study and understand Subaru competitors and the Subaru advantages over each.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.

Benefits

• Generous compensation based on experience
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Benefits available – Health, Dental, 401k, Paid Time Off
• Positive and family friendly atmosphere.
• Employee Purchase programs
• Paid training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees