Subaru Express Service Plus Specialist

MSX International•Philadelphia, PA

About The Position

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program. Dealership staff training as outlined in the MSX Express Service program documentation Dealership In Person follow-up support Timely and comprehensive completion of Contact Reporting Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.) OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones Timely completion and submission of field detail reports including communication log Weekly Expense reports submission Ability to leverage relationships to identify and sell the business case for change Analyzing data from dealer financials and operational assessments to establish improvement action plans Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI Demonstrated proficiency with PC applications in a Windows environment. Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.

Requirements

Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Highly motivated Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
Excellent verbal and written communication skills
Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)

Nice To Haves

OEM dealer contact experience is a plus
Bachelor’s degree is preferred

Responsibilities

Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
Dealership staff training as outlined in the MSX Express Service program documentation
Dealership In Person follow-up support
Timely and comprehensive completion of Contact Reporting
Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
Timely completion and submission of field detail reports including communication log
Weekly Expense reports submission
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment.
Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.