Stylist (Alderwood)

gorjana•Lynnwood, WA

19h•Onsite

About The Position

As a stylist, you are a true gorjana ambassador, wearing, layering, and styling looks for customers. You are expected to demonstrate a genuine passion for creating an elevated customer experience in retail stores. Your primary goal is to bring brand awareness, product knowledge, and the art of layering to life through intentional customer service.

Requirements

Love for the gorjana brand
Must be 18 years of age or older
Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
Ability to lift or move at least 50 lbs
Ability to bend, squat, twist, and reach
Ability to stand and/or walk for at least 6 hours per shift
Must be legally authorized to work in the country in which the store is located
Ability to open or close the store

Responsibilities

Approach guests proactively in a warm and welcoming manner to help make a difference in their day.
Demonstrate confidence in approaching customers.
Be a brand ambassador, eager to share your passion for gorjana with others.
Curate memorable experiences for each guest, surprising and delighting them with service standards.
Deliver exceptional customer experience to ensure brand loyalty and build lasting relationships with all customers.
Be aware of customers at all times and be responsible for holding keys to caselines in accordance with best practices and LP strategies.
Be solution-oriented, using available resources to handle customer concerns in the moment and seek partnership if needed.
Deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.
Wear gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
Develop expertise in collections and product offerings to guide guests through styling decisions, using tools and resources.
Confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.
Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
Turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team.
Be self-motivated and seek to better personal performance and that of the team on a daily basis.
Take pride in owning individual performance progress and utilize internal resources to further develop sales skills.
Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.
Contribute to a people-first approach by being positive, helpful, and respectful to others.
Exhibit a team player mentality and enjoy working with team mates towards a common goal.
Look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer.
Thrive off receiving feedback and use it as a tool for personal and professional growth.
Respect the direction given by leadership.
Be comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates.
Maintain floor standards by following visual directives and take pride in maintaining the store environment.
Take initiative restocking and completing tasks in downtime to support store and sales readiness.
Help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI).
Assist with receiving weekly allocation shipments in a timely manner.
Be mindful of service standards and processes, keeping policies front of mind when servicing the customer.
Take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
Open and close the store which would require responsibility for a store key and alarm code.
Assist with the labeling or re-ticketing of items as needed.
Facilitate additional duties in the store, or serve as a point-of-contact for Business Partners in the absence of a Manager.
Conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
Execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots.
Submit floorset pictures to corporate for approval.
Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule.
Contact and utilize the appropriate business partners for resources and guidance as needed.