Study Abroad Advisor- Temporary

CIEE Inc

10h•Remote

About The Position

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. The Study Abroad Advisor (SAA) has primary responsibilities for meeting and exceeding enrollment targets for College study abroad programs in the assigned region while providing excellent customer service to ensure students are prepared for their study abroad experience. This role maintains constant contact with students on various types of programming throughout the year (study abroad, internship abroad, custom programming, etc.), advising them throughout the pre-departure procedures, including advising on complex immigration processes. The SAA is responsible for proactive conversion of applicants and retention of accepted program participants.

Requirements

Bachelor’s degree.
A minimum of 2-3 years of work experience in a sales and/or customer service-oriented field. Demonstrated interest in education abroad or higher education is preferred.
International study or work experience is required.
Strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
Must be a team player and self-starter, able to exercise sound judgment on time useand the handling of sensitive materials.
Strong administrative and organizational skills, meticulous attention to detail, and the ability to work on multiple projects simultaneously while adhering to deadlines.
Strong experience working with Microsoft Office Programs, including Word, Excel, and Outlook. Experience with the Salesforce CRM system preferred. Must be comfortable with learning new databases and technology.
Ability to learn new processes quickly, take initiative, and provide suggestions forefficiency and improvements.
Able for occasional domestic or international travel as needed to provide logisticalor programmatic support.
Readiness to grow and develop yourself, our client group, and our company.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, andProblem Solving) and culture.

Nice To Haves

Demonstrated success in achieving sales or enrollment targets is strongly preferred.
Experience with the Salesforce CRM system preferred.

Responsibilities

Meet or exceed enrollment targets by maximizing the conversion of applicants topaid participants during the application review and pre-departure process for aspecific CIEE program region.
Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
Develop and execute strategies to fully prepare students for their onsite experienceand to improve student conversion.
Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors throughout the pre-departure process with the goal of improving student conversion.
Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites. Provide support for Group Visa processes and other large-scale visa-related projects as needed.
Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
Managed enrollment database, including maintenance of student application information, editing and building new application tasks, and processing application documents (e.g., transcripts), which included the scanning, uploading, and filing ofmaterials.
Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
Serve as backup contact when other advisors are out of the office.
Provide superior student-centered customer service throughout the pre-departure process.
At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
Represent CIEE with integrity, accuracy, and in the spirit of its mission.
Perform other duties as assigned.