Studio Teach/FLS Student Staff

Illinois State•Normal, IL

13d•$15•Onsite

About The Position

The Studio Teach/Flexible Learning Spaces staff member is relied upon to provide customer service and support to faculty, staff, students, and visitors concerning the College of Education's flexible learning spaces and educational tools in Studio Teach. The student fulfilling this position will utilize their problem-solving, communication, and customer service skills to assist others in using the technology available in Studio Teach. They will utilize their organization and customer service skills in maintaining the professional appearance of the space. It is an opportunity to learn and serve in a teaching, learning, and sharing community! - iPads, apps, and accessories - Educational and STEAM Technologies --3D Printing --Laser cutting --AR/VR --Coding robots --SMARTBoard --and much more! - Micro-makerspace supplies, materials, and projects - Video conferencing equipment and screencasting technology - MacBooks, Windows, Chromebooks Student employees will have the opportunity to be creative and innovative as they work with others to discover ways to present information in a meaningful and usable way. Expectations and Opportunities: - Explore tech and demonstrate understanding of functionality and its potential use in the classroom. - Provide support to students, faculty and staff who request assistance with tech, apps, space, and resources. - Maintain a safe, healthy and functional environment, online and in-person, for students, faculty and staff. Regular cleaning of equipment and furniture, and testing of technology. - Be dependable and be able to balance independent work and teamwork. - Be willing to follow directions when necessary and be self-directed when appropriate. - Be willing to work towards becoming an expert in using some of our STEAM technologies to contribute to building a strong team. Staff must be willing and available to help all visitors to our flexible learning spaces. Technical training and guidance are provided and will be completed based on the schedule put forth by the Coordinator. Opportunities for growth and advancement will be made available for the motivated applicant. In addition to providing general assistance, a successful staff member will also: 1. Assist in maintaining, organizing, and documenting technology and flexible learning spaces such as: - Testing & cleaning equipment - Confirming & updating inventory - Cleaning and organizing the space, equipment, and furniture - Opportunity to create instructions/tutorials or lead hands-on activities 2. Prepare the reservable area for scheduled classes, meetings and/or events including: - Arranging/resetting furniture - Directing attendees as needed - Ensuring reserved equipment availability and functionality - Updating signage - Ensuring the area is clean and presentable 3. Maintain an accurate record of supplies, materials, and equipment available and loaned to students and faculty. After your time working with us you will be able to: - Provide basic technical troubleshooting for technologies and products listed above - Report unresolved technical issues to COE Helpdesk - Provide guided support and basic instruction to others regarding the use of the available technology - Answer common questions and know where answers can be found - Redirect faculty, staff, students, and visitors to requested resources on campus - Demonstrate a willingness to learn and apply acquired skills - Perform other tasks as directed by supervisors

Requirements

Excellent problem solving and customer service skills
Politeness, dependability, and attention to detail
Eagerness to learn and become proficient with new skills and emerging technologies
Self-motivation, curiosity about STEM technologies, creativity
Enthusiasm about design and innovation
Enthusiasm to serve and help others grow, politeness, dependability, and attention to detail
Good oral and written communication skills

Nice To Haves

Availability to work three or more semesters
Customer service experience
Technical support experience

Responsibilities

Explore tech and demonstrate understanding of functionality and its potential use in the classroom.
Provide support to students, faculty and staff who request assistance with tech, apps, space, and resources.
Maintain a safe, healthy and functional environment, online and in-person, for students, faculty and staff. Regular cleaning of equipment and furniture, and testing of technology.
Be dependable and be able to balance independent work and teamwork.
Be willing to follow directions when necessary and be self-directed when appropriate.
Be willing to work towards becoming an expert in using some of our STEAM technologies to contribute to building a strong team.
Assist in maintaining, organizing, and documenting technology and flexible learning spaces such as: - Testing & cleaning equipment - Confirming & updating inventory - Cleaning and organizing the space, equipment, and furniture - Opportunity to create instructions/tutorials or lead hands-on activities
Prepare the reservable area for scheduled classes, meetings and/or events including: - Arranging/resetting furniture - Directing attendees as needed - Ensuring reserved equipment availability and functionality - Updating signage - Ensuring the area is clean and presentable
Maintain an accurate record of supplies, materials, and equipment available and loaned to students and faculty.
Provide basic technical troubleshooting for technologies and products listed above
Report unresolved technical issues to COE Helpdesk
Provide guided support and basic instruction to others regarding the use of the available technology
Answer common questions and know where answers can be found
Redirect faculty, staff, students, and visitors to requested resources on campus
Demonstrate a willingness to learn and apply acquired skills
Perform other tasks as directed by supervisors