Studio Sales Team Lead - Carytown

CITYROW of Short Pump•Richmond, VA

58d

About The Position

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our sales teams in our Richmond, Virginia studios. The Studio Sales Team Lead is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Requirements

Business management experience in fitness, hospitality or wellness
Passionate about fitness, wellness and living a healthy lifestyle
Strong problem solving skills
Team leader and a self-starter
Ability to multitask, prioritize effectively, and delegate when necessary
Superior communication and interpersonal skills
Able to receive and give performance feedback effectively
Proficient in Microsoft Office (Word, Excel)

Responsibilities

Assist in planning and execution of all aspects of staffing for the front of studio, including recruitment, hiring, training, and evaluation as necessary
Optimize and publish the Studio Team schedule
Assist with all new hire paperwork and on-boarding
Monitor class performance and communicate any schedule changes with the Studio Team
Help coordinate on-going community outreach
Help promote CITYROW to new businesses
Assist owner establishing sales objective by team member
Ability to carry out studio promotions and events, if needed
In studio chalkboard management/maintenance
Assist coordinating seasonal studio decorations and window space maintenance
Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
Lead by example in all areas of communication, management, leadership, and service
Assist with holding monthly Studio Team meetings
Build a strong team environment
Serve as a resource to the Studio Team for any client related questions
Resolve and attend to any client issues/requests
Focus on engaging with all guests, selling memberships, class packages, and product offerings
Oversee daily operations of this studio
Assist in managing inventory of studio supplies and sales of merchandise
Ensure cleanliness standards are met and maintained.
Assist with ongoing maintenance on studio space and equipment as needed
Submit weekly performance reports to the Manager/Owner
Help oversee and process group/private bookings
Respond to Closing Emails when necessary
Handle member complaints
Work with senior management to ensure all policies and procedures are properly implemented