Studio Operations Coordinator

Otf Franchisor • Leesburg, VA

250d • $55,000 - $60,000

About The Position

The Studio Operations Coordinator will play a pivotal role in maintaining smooth operations across Orangetheory Fitness studios. Their mission is operational excellence to ensure top quality and production in the studios they oversee. This includes handling all equipment, technology, and facility issues. This position requires the ability to develop strong relationships with outside vendors, create internal processes that can be replicated across the entire company, and stay within budget. The ideal candidate is detail-oriented, organized, and possesses strong communication skills to ensure studio operations run efficiently. This role will report directly to the Director of Facilities. This position is on-site to various studios within the designated areas assigned to the Studio Operations Coordinator.

Requirements

• Knowledge of Orangetheory Fitness operations and familiarity with Empire IT systems.
• Basic facility repair and maintenance experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication and problem-solving abilities.
• Field experience in facilities and/or construction.
• Proficiency with FEXA, Brex, and 1Password systems preferred.

Responsibilities

• Review and update notes on all open FEXA tickets to monitor progress and resolution.
• Reconcile Brex transactions for studio expenses and ensure financial accuracy in collaboration with Multi Unit Managers.
• Conduct check-in meetings with cleaning vendors to review service standards and address any issues.
• Participate in facilities calls to provide updates and receive feedback on studio maintenance.
• Refresh and organize retail displays to maintain visual appeal and promote pre-orders.
• Ensure lockbox codes are up-to-date in 1Password for secure access management.
• Submit detailed studio walkthrough reports to document and address any operational issues.
• Inspect fire extinguishers for accessibility, charge status, and proper functionality.
• Verify that water shut-off valves are operational and accessible in case of emergency.
• Check AED pads and batteries for expiration dates and proper working condition.
• Conduct emergency response training with staff to ensure preparedness.
• Maintain communication with Property Managers to update contact information and strengthen relationships.
• Coordinate Event Sales Operations (ESO) and manage order fulfillment for studio events.
• Order retail merchandise as needed to maintain a consistent member and staff experience.
• Analyze current processes and look for improvements to maximize efficiency.

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree