Studio+ Marketing and Customer Experience Creative Lead_Manager - LOCATION: San Diego

Ernst & Young LLP•San Diego, CA

65d

About The Position

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Studio+ Marketing and Customer Experience - Manager- (Creative Lead) Role Overview We are seeking a seasoned Creative Leader to lead the creative vision and execution for one of our largest southern California clients. This role will oversee a global, distributed team driving customer experience, digital experience, and marketing communications across multiple channels. The ideal candidate is equally adept at inspiring bold creative ideas and rolling up their sleeves to mentor talent and guide execution. This leader will shape and deliver integrated campaigns, creative assets, websites, design systems, and marketing activations spanning social, digital, and customer communications. They will help grow our West Coast marketing practice while ensuring world-class creative delivery tailored to the complexities of a regulated industry.

Requirements

10+ years of experience in marketing, communications, creative leadership, or customer experience roles.
Proven track record leading creative strategy and execution for regulated industries (energy, utilities, financial services, or healthcare preferred).
Experience managing large global teams in distributed, hybrid, or offshore/onshore models.
Demonstrated ability to balance strategic oversight with hands-on creative direction.
Expertise across campaign development, digital/UX design, branding, social media, and paid media activation.
Strong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions.
Passion for mentoring and developing marketing talent.
Curiosity and/or experience in AI-driven marketing and creative technology.
Bachelor's degree in marketing, Communications, Design, or related field; advanced degree a plus.

Responsibilities

Creative Leadership: Define and drive the creative vision across campaigns, digital properties, and marketing activations for a major client.
Team Leadership: Lead, inspire, and mentor a blended global team of designers, writers, digital strategists, and marketing communications specialists in a distributed, AI driven work environment.
Integrated Marketing Execution: Oversee campaign and AI enabled asset development, web/digital design, social and paid media activations, and customer communications.
Client Partnership: Act as a trusted partner to client marketing, communications, and customer experience leaders, balancing creativity with regulatory requirements.
Practice Growth: Play a key role in building our West Coast marketing capability, shaping team culture, attracting talent, and developing new offerings.
Innovation: Apply AI-driven marketing tools and approaches to accelerate creativity, content production, personalization, and campaign effectiveness.
Quality & Compliance: Ensure all creative outputs meet brand standards, regulatory requirements, and high levels of creative excellence.

Benefits

Opportunity to lead creative transformation for one of the most critical industries shaping the future of energy and sustainability.
A platform to grow a West Coast Marketing practice
A collaborative culture that values creativity, innovation, and client impact.
Access to cutting-edge AI and digital marketing tools to push the boundaries of creative work.
comprehensive compensation and benefits package
medical and dental coverage
pension and 401(k) plans
paid time off options
flexible vacation policy
time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence