Studio Manager

Lucid Motors • Natick, MA

424d

About The Position

As a Studio Manager at Lucid Motors, you will lead a sales team in delivering an exceptional customer experience while achieving sales targets. This role involves coaching, developing, and motivating the team, ensuring they are well-versed in Lucid's products and the automotive industry. You will oversee studio operations, manage customer interactions, and drive business health through data analysis and strategic planning.

Requirements

• 5+ years of store management experience in retail, luxury, or hospitality.
• Automotive sales management experience preferred.
• A Bachelor's degree or equivalent experience in business, sales, or a related discipline.
• Experience leading a team of sales-focused professionals to achieve targets.
• Experience making data-driven decisions and holding the team accountable to KPIs.
• Extensive experience leading a team that fosters an inclusive and collaborative environment.
• Proficient in English, with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (e.g., Salesforce), and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment.
• Valid driver's license with no suspensions within the past year and ability to obtain DMV Salesperson License.

Nice To Haves

• Experience in luxury automotive sales management.
• Secondary language proficiency.

Responsibilities

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals.
• Demonstrate sales leadership by role-playing and maintaining an active presence in customer-facing locations.
• Train and develop the team on sales, financing, and delivery processes.
• Analyze data to determine optimal business strategies.
• Set individual goals for the team to build pipeline and create owners to reach studio goals.
• Ensure the team is fluent in all aspects of Lucid product knowledge and the competitive landscape.
• Drive for excellence in all areas of business focused on reaching expectations for the respective location.
• Provide targeted coaching and skill development for Sales Specialists and Brand Ambassadors.
• Recruit, train, and develop a high-performing customer-focused team.
• Provide leadership and direction to ensure a seamless experience for customers and the Lucid community.
• Develop inclusive, diverse, and high-performing teams through efficient processes and teaching moments.
• Set sales goals, timelines, and target lists for Sales Specialists and track results for timely execution.
• Demonstrate confidence in operations and planning, including developing monthly sales attainment plans.
• Manage leads, appointments, and reservations while motivating the team to deliver results.
• Ensure all employees provide best-in-class customer experiences in every interaction.
• Empower and guide employees through challenging customer concerns.
• Act as a Senior Sales Advisor for high-potential customers.
• Own the operations within the studio to ensure a frictionless customer journey from reservation to delivery.
• Supervise merchandising product inventory and display.
• Manage and coordinate studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed.
• Ensure facility maintenance and showroom presentation adhere to brand standards.

Benefits

• Competitive salary
• Community for innovators
• Opportunities for immediate and significant impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree