Studio Manager, Seaport - SoulCycle

SoulCycle•Boston, MA

4d•$60,000 - $70,000

About The Position

Who We Are We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you. Our Mission To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal. Who You Are You are an empathetic and dynamic professional with the innate ability to attract, develop, and retain top talent. You possess a natural ambition to raise the bar in terms of experience, processes, and business results on the top and bottom lines.

Requirements

Must have superior customer service and hospitality skills
Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
Strong ability to communicate clearly with team members, clients, and senior management
Must be able to work flexible/non-traditional hours including weekends and some holidays
Personal passion for fitness and/or the SoulCycle brand is required

Responsibilities

Foster the SoulCycle Community and Culture in your studio
Set the weather in your studio so your team loves to come to work
Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
Build and foster relationships in your studio, with your instructors and local community
Acknowledge your teams wins and show gratitude
Develop holistic business plans that encompass ridership and retail goals
Analyze and manage studio profit and loss statements
Identify and execute opportunities with corporate partnerships and community impact
Ensure that all company-wide initiatives are executed in your studio
Develop and execute new rider acquisition and retention plans alongside marketing partner
Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
Provide in the moment feedback and coaching to your team when necessary
Oversee the onboarding, training and development of all new ASMs and part-time hires
Continuously identify and develop high potential employees
Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
Be an expert on studio specific and company-wide operational procedures and policies
Seamlessly transition yourself, team, and studio to new ways of working and processes
Be open to, embrace and manage change within your studio and your team
Confidently manage conflict in high pressure situations
Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
Proactively identify and address difficult situation