Studio Manager

Orangetheory•Alexandria, VA

About The Position

As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

Requirements

Proven sales leadership is required!
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Min 2-3 years of previous sales experience required
Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills required
Ability to multi-task and manage client and staff concerns
Strong computer skills required with knowledge of MS office programs (Excel, Word)
Ability to work and function in a TEAM environment
Flexible to work day, evening and/or weekend hours as needed
Health & Fitness minded people with a passion for fitness strongly preferred

Nice To Haves

Previous management experience in the health & fitness industry strongly recommended
Associate or Bachelor's degree in business, sports management, exercise physiology, or related field with 3+ years of management experience preferred

Responsibilities

Properly managing and exceeding all OTF sales and operational budgets
Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Responsible for overseeing the sales process and systems
Manage, monitor, coach/develop and evaluate the performance of all OTF-related managers and staff
Compliance and adherence to OTF Business Policies for daily studio operations
Monitor the hiring, training and scheduling of all OTF studio staff
Responsible for on-boarding all new OTF employees
Develop a high energy culture through contests and incentive based motivation
Model all studio activities through self-involvement (leading by example)
Train and mentor subordinates for ongoing success and future growth
Ensure OTF branding through consistency and continuity in all actions
Properly empower, monitor and evaluate specifically assigned responsibilities of sales team
Manage disciplinary actions involving OTF studio employees
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Be promotionally-oriented and have the ability to direct sales through company required outreach programs
Responsible OTF staff performance reviews
Enforce OTF corporate policies, business practices, systems and processes
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.