Studio Manager

Tend•New York, NY

31d•$80,000 - $95,000•Onsite

About The Position

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

Requirements

5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
Experience partnering with clinical providers to deliver care and drive performance.
Proven success managing KPIs, budgets, and operational targets.
Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
A passion for creating a positive culture and delivering an outstanding patient experience.
Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.
Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.
Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.
Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.
Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.
Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.
Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.

Nice To Haves

5+ years’ experience in management or operations preferred.

Responsibilities

Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.