Studio Manager - Boutique Pilates
About The Position
Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for leaders who take ownership, execute with excellence, and care deeply about people and performance. The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience. This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.
Requirements
- 2–3 years of experience in customer-facing operations or team management
- Strong leadership, communication, and organizational skills
- Proactive, solutions-oriented mindset
- High attention to detail and follow-through
- Comfort using ClubReady, spreadsheets, and digital communication tools
- Availability to work early mornings, evenings, and weekends as needed
Nice To Haves
- Experience in boutique fitness, hospitality, or studio management
- Familiarity with Pilates, Lagree, or group training environments
- Certified instructor or interest in teaching/subbing classes (if certified)
Responsibilities
- Open and close the studio according to established SOPs
- Ensure daily cleanliness, safety, and readiness of the studio
- Monitor inventory of supplies and retail items; place orders as needed
- Identify and resolve operational issues promptly and professionally
- Maintain compliance with company policies, procedures, and safety standards
- Schedule front desk staff to ensure full coverage during operating hours
- Hire, onboard, train, and coach front desk associates
- Set clear expectations around customer service, hospitality, and professionalism
- Lead regular staff meetings and team huddles
- Provide ongoing performance feedback and address gaps directly
- Foster a culture of accountability, teamwork, and ownership
- Serve as a visible, present leader in the studio
- Greet members and build strong, professional relationships
- Handle member questions, concerns, and escalations with empathy and authority
- Support onboarding of new members to ensure clarity around programming and policies
- Promote studio events, challenges, specials, and community initiatives
- Manage class schedules, instructor shifts, and substitute coverage using ClubReady
- Communicate schedule changes clearly to instructors, staff, and members
- Track attendance, waitlists, and cancellations to optimize utilization
- Support instructors with in-studio needs, equipment, and transitions
- Execute local B2B marketing initiatives in partnership with leadership
- Build and maintain relationships with local businesses and community partners
- Coordinate with the Social Media & Marketing Manager on promotions and content
- Represent Mantra Fitness at local events and grassroots marketing efforts
- Submit accurate weekly reports covering attendance, sales, retention, and KPIs
- Proactively communicate operational or performance issues to leadership
- Collaborate with the Master Trainer on instructor support and development
- Partner with administrative and HR teams on hiring, onboarding, and compliance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
