Store Manager

STUDS • Los Angeles, CA

9h • Onsite

About The Position

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. This role manages both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture. It is a hands-on leadership role for someone passionate about delivering results through people, setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. The Studio Manager is responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and is the primary point of accountability for the Studio’s success.

Requirements

• 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment
• Proven success leading a team of 7+ employees, including specialized skill roles
• Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
• Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Brings a positive attitude, ownership mindset, and creative problem-solving approach
• Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources

Nice To Haves

• experience with jewelry, piercing, or retail services a plus

Responsibilities

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio
• Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement
• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
• Coaches and provides ongoing feedback to team members, driving professional growth and accountability
• Creates a strong sense of belonging, collaboration, and trust across the Studio
• Navigates employee relations thoughtfully and in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt effectively to evolving priorities

Benefits

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees