Studio Manager - Brentwood
About The Position
The position of Studio Manager (SM) is seen as an integral role within the West Coast Fitness (WCF) organization. They are responsible for the total oversight of their designated studio with a special focus on sales and operations. The Studio Manager position is a full-time position that demands a top-tier leader to maintain and grow the overall success of their studio. The SM is a highly trusted individual with access to sensitive and confidential information. The SM is responsible for creating a positive, high-energy, respectful OTF studio environment with the utmost professionalism, tact, and discretion. The SM is responsible for maximizing sales profitability, streamlining studio operations and supporting recruitment/optimal staffing within the studio. In addition, the SM is responsible for assuring that all levels of the studio organization perform in line with the expectations for each role (Sales Associate, Assistant Studio Managers, Fitness Coaches and Dual/Single Head Coaches) The SM will report to the Regional Sales and Operations Manager/Regional Team. This is a salary-exempt Monday-Friday role (with periodic exceptions to working weekends such as in-studio and out-of-studio events) with monthly bonus opportunities.
Requirements
- Bachelor’s Degree in a related job field, a plus
- Minimum of 1-2 years of previous sales experience (highly preferred)
- minimum of 1-2 years of management experience (highly preferred)
- experience in the Health and Fitness Industry (preferred)
- Experience in Customer Service/Hospitality (preferred)
- Self-motivated and driven sales professional
- excellent communication and organization skills required
- ability to effectively give training presentations to small groups, with previous experience in training/mentoring
- basic computer skills (MS office and basic software programs)
- compliance with the OTF Brand
- ability to work flexible schedules as needed, including weekends and holidays
Responsibilities
- Foster the Orangetheory community and culture inside and out of the studio
- Develop and execute new member acquisition and retention plans alongside the marketing team
- Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
- Make hiring decisions based on the needs of the business
- Ensure all company-wide initiatives are executed in/out of the studio
- Acknowledge your team’s wins and show gratitude
- Provide in-the-moment feedback and coaching to your team when necessary
- Oversee the onboarding, training, and development of all new full-time, part-time, and ASM new hires
- Be an expert on studio-specific and company-wide operational procedures and policies
- Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
- Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
- Use discretionary judgment to ensure OTF brand standards are being followed and communicated with ROM
- Ensure studio-level goals & operating budgets are achieved
- Perform monthly evaluations of Sales Associates/Assistant Studio Managers and provide mentoring for improvement
- Evaluations should include a one-on-one meeting to review performance notes.
- Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
- Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
- Attend quarterly Regional Sales Workshop
- Ensure that the facility is clean, maintained, and operationally sound
- Provide and maintain the highest level of customer service
- Must possess the ability to resolve conflict
- Engage and monitor Slack Communication
Benefits
- Competitive base salary
- performance bonuses
- Medical, Dental, and Vision Insurance
- FSA/HSA
- 401k, parental leave, PTO, Covid sick pay
- Free access to all Orangetheory classes at (nearly) any studio nationwide
- deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
- opportunities for career growth
- free AED/CPR certification
- huge discount on NASM and AFAA certifications
- Casual business/athleisure dress, no suit and tie!
- Covid-19 safety and health protocols for a protected work environment
- company-provided, secured, and pre-configured laptop
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
