Tend-posted about 3 hours ago
$80,000 - $95,000/Yr
Full-time • Manager
Onsite • Arlington, VA
501-1,000 employees

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

  • Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
  • Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
  • Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
  • Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
  • Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
  • Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
  • Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
  • Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.
  • 5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
  • Experience partnering with clinical providers to deliver care and drive performance.
  • Proven success managing KPIs, budgets, and operational targets.
  • Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
  • A passion for creating a positive culture and delivering an outstanding patient experience.
  • Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.
  • Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.
  • Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.
  • Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.
  • Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.
  • Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.
  • Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.
  • 5+ years’ experience in management or operations preferred.
  • Medical, dental, and vision insurance — plus our own Dental Wellness Program
  • Enjoy generous Paid Time Off (PTO) and company holidays
  • 401(k) with company match
  • Life & AD&D insurance, EAP, legal support, and more
  • FSAs, HSAs, and pre-tax transit benefits
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