Studio Manager

Heyday Skincare - Chicago•Chicago, IL

14h

About The Position

As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

Requirements

Proven experience owning P&L and financial performance targets in the health & wellness industry
Deep respect for and understanding of client experience drivers and hospitality
Proven track record working with hourly workforce
Basic knowledge of employment law, policies, processes and programs
Proficient computer/Microsoft skills, including Excel/Google Sheets
Ability to travel overnight and/or between Shops
Flexible to work days, nights, weekends and holidays to meet the needs of the business
Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Nice To Haves

Some beauty or spa experience is an advantage
College degree preferred

Responsibilities

Team & Shop Management
Manage and develop 20+ team members, creating a culture of ownership and results
Provide high-level service and hospitality to clients, both internally and externally
Manage all day-to-day tasks and operations from the front of house to back of house
Build and foster relationships with employees and clients
Celebrate team wins and show gratitude daily
People Planning & Staffing
Identify and develop high-potential employees to create a bench of talent across all roles
On-board, develop, and train all employees from Shop Attendants to Client Experience Leads
Provide in-the-moment and developmental feedback and coaching to all members to set and achieve goals
Business Acumen
Drive revenue through scheduling optimization and shop utilization
Drive client loyalty through ongoing Memberships
Assist in the development of business plans to achieve shop forecasts and goals
Partner with Marketing to develop new client acquisition and retention plans
Help manage the shop’s P&L to increase revenue and manage expenses