Studio Manager - Cape House

B/SPOKE Studios•Mashpee, MA

1d•$60,000 - $70,000•Onsite

About The Position

Join B/SPOKE Studios and help us deliver world-class fitness experiences while building a strong, supportive community! This role is for you if you are equal parts guest-experience leader and hands-on operator: love high-touch hospitality, can calmly de-escalate and enforce policies with kindness, and enjoy the operational puzzle of a studio with a busy summer events calendar (including indoor/outdoor activations and quick turnarounds).

Requirements

Have 2+ years in hospitality management, guest experience, retail, studio management, or operations (resort/hotel/restaurant leadership experience is a strong plus).
Are confident with de-escalation, policy enforcement, and VIP-style service recovery.
Can navigate strong personalities and tight-knit teams with maturity, fairness, and clarity.
Enjoy non-routine operational challenges (this isn’t a perfectly repeatable environment, especially in summer).
Are organized and tech-comfortable (scheduling tools, CRM, Google Workspace/Microsoft Office; Mindbody experience is a plus).
Standard schedule with flexibility for peak-periods, evenings/weekends as needed.
Can regularly lift and move up to 50 lbs (bikes/weights/props) and support quick physical setups.

Nice To Haves

Experience in luxury / high-touch hospitality (resort, hotel, restaurant FOH/service leadership).
Local Cape Cod community familiarity and relationship-building instincts.

Responsibilities

Own the studio experience: service standards, maintain cleanliness, safety & compliance standards, and ensure smooth class transitions.
Deliver exceptional member relations: handle questions, feedback, and escalations (late-to-class requests, exception asks, long-tenured member concerns) with empathy and consistency.
Run scheduling and staffing: manage front desk schedules, shift coverage, payroll submissions, and collaborate with operations team to optimize class schedules
Execute logistics and events: coordinate studio setups, seasonal activations, and local partnerships (often with fast pivots due to weather or overlapping studio needs).
Marketing & community coordination: Coordinate local partnerships and studio events, and work with our central marketing team to promote key initiatives and seasonal activations.
Track performance: monitor studio KPIs and share regular updates with leadership; flag risks early and propose solutions.
Hire and coach: support recruiting, onboarding, training, and performance management for front desk and studio staff.
Lead through communication: create clear, proactive communication rhythms with instructors and staff to keep everyone aligned (especially during peak season).
Pitch in when needed: this is a “lead from the front” role, supporting resets, cleaning, and equipment movement to keep the studio running at a high level.