Studio Manager

CADY•Elk Grove, CA

2d•$60,000 - $90,000•Onsite

About The Position

The CADY Studio Manager oversees a team of hourly associates that help to create an unforgettable experience for CADY’s Seniors during a once in a lifetime experience - Senior portraits! A successful Studio Manager is both engaged with their teams and empowered to drive experience and sales. A Studio Manager’s attention and influence is evenly divided between client experience, sales activities (presentations, buy ratio, revenue) and facility management. Their expertise in customer experience and sales management allows them to strategically develop a studio location and team that delivers a premier experience for customers - from check in to product purchase.

Requirements

Must be at least 18 years of age
Must pass a satisfactory background check
Valid driver’s license and reliable transportation
Available to work weekend hours during busy season
Powerful leadership skills and business orientation
Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives
Professional demeanor at all times with both customers and team members
Knowledge of business systems and ability to learn new platforms
Able to read and write in English
Able to communicate verbally and in writing with customers and team members
Able to prioritize tasks
Able to lead, supervise, and/or manage team members
Able to use mathematical concepts (e.g., subtract)
Previous management of sales/retail/hospitality operations in a fast-paced environment
Demonstrated ability to think critically and focus on changing needs in a retail environment
Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail
Previous management a multi faceted team of 10 or more
High School diploma or equivalent required

Nice To Haves

College preferred

Responsibilities

Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
Maintain staff levels and labor hours in accordance with internal staffing budget
Ensure high levels of customers satisfaction as evidenced by customer reviews and surveys
Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance
Regularly report on KPI’s included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.
Propose innovative ideas to increase market share and customer engagement
Problem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for prevention
Partner with other CADY teams to continuously improve customers’ experience at each touch point with the company
Other duties and responsibilities as assigned