Chestnut Hill Studio Manager

Glowbar Inc.•Brookline, MA

13d•Onsite

About The Position

The Studio Manager holds full “four-wall” accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards—including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices—to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way.

Requirements

3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.).
Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth.
Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals.
Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture.
Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance.
Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike.
Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service.
Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism.
Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn.
Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts.

Responsibilities

Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio
Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week
Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members
Front desk responsibilities of facilities management and laundry maintenance
Conduct team member bi weekly touchbases
Conduct esthetician treatment room shadows and assessments
Directly manage CX for the studio in platform and via phone to gain further insights
Own all Field Marketing expectations that are required, both in and out of studio
Build network with local like-minded business’ for partnership, support and lead generation acquisition
Lead a monthly in-studio meeting centered on team building, brand communications and change management.
Lead studio visits from business partners
Complete administrative responsibilities and those of the direct reports during periods of open headcount.