Studio Manager- Sales & Operations

New Mom School•Thousand Oaks, CA

11d•Hybrid

About The Position

New Mom School provides education, community, and connection for women during pregnancy and early motherhood. Our programs create a trusted circle of support that helps moms feel confident, understood, and seen. As our Westlake Village studio continues to grow, we are looking for a Studio Manager who brings warmth, professionalism, and a strong drive to help families begin their journey with us. The Program Manager is the heartbeat of our Westlake Village location, leading both sales performance and daily operations. This role is responsible for nurturing leads, driving enrollments, and supporting the studio in meeting monthly revenue goals. The ideal candidate is an engaging communicator who thrives in a customer-facing role and has a natural ability to build trust with expecting and new moms. This is a part-time role estimated at 25 hours per week depending on studio needs, and may ramp up to additional hours.

Requirements

Prior sales or customer experience preferred
Confident communicator with strong relationship-building skills
Organized and consistent with follow-through
Capable in a fast-moving, customer-focused environment
Comfortable with technology and learning new systems (Momence, CRM platforms, G Suite)
Passionate about supporting moms during pregnancy and postpartum

Responsibilities

Own the full sales pipeline from inquiry to enrollment
Respond quickly, warmly, and professionally to new leads through text, email, and phone
Guide prospective moms through our program structure, pricing, and class availability
Conduct consultation calls to support informed, confident enrollment decisions
Track and manage all leads and conversions within studio CRM
Hit monthly enrollment and revenue goals with consistency
Monitor conversion trends and collaborate on solutions to increase performance
Support key sales pushes including pre-sale periods, new cohort launches, and seasonal campaigns
Communicate and manage payment plan options within studio guidelines
Coordinate all lead generation events including monthly Bumps and Bagels or other external community events
Manage event logistics, attendee follow-up, and on-site execution
Partner with local organizations, birth professionals, and community groups to expand reach
Track event attendance and conversions to strengthen the studio’s sales pipeline
Contribute to a predictable, high-quality event rhythm each month
Support scheduling, roster updates, and communication with instructors
Maintain studio readiness so the space is always clean, safe, and welcoming
Monitor inventory, supplies, and retail needs
Ensure accurate and timely revenue reporting
Represent New Mom School Westlake Village with warmth and professionalism
Build meaningful relationships with expecting parents and local partners
Uphold NMS brand standards across communications, events, and in-studio interactions
Assist with content capture or social media coordination as needed