Studio Manager (Sales & Operations)

New Mom School•Torrance, CA

13h

About The Position

The Program Manager is the operational backbone of New Mom School Redondo Beach. This role supports class scheduling, client communication, visiting-expert coordination, marketing, sales, and day-to-day studio operations. This role is ideal for someone who is organized, warm, resourceful, tech-savvy, and excited to support new moms in a thoughtful, community-driven environment.

Requirements

Genuine passion for supporting new moms in the postpartum period
Warm, compassionate communication style
Strong attention to detail and follow-through
Highly organized and reliable
Experience with and/or passion for social media (IG, FB)
Previous sales & business development experience
Marketing-minded; understands what makes content engaging
Tech-savvy or able to quickly learn new tools (e.g., Momence, Google Workspace, Canva)
Self-starter who works independently and anticipates needs
Interested in long-term growth and supporting future NMS locations

Responsibilities

Build and maintain the full class schedule in Momence and Google Calendar
Set up all new class series, manage registrations, and track class capacity
Assign preregistered moms to upcoming series and manage waitlists
Update registration and scheduling details across all systems
Provide friendly, timely customer service via email, phone, and DM
Assist with creation of in-studio photos and short videos
Repost stories and posts from class members and local partners
Respond to DMs and comments on IG and Facebook
Monitor and engage with the private Facebook group
Schedule visiting experts for each class series
Send weekly reminders and handle rescheduling
Maintain clear communication between experts and instructors
Collect and verify instructor and expert invoices
Onboard new instructors and experts into our systems
Respond to daily email and occasional phone inquiries
Manage studio rentals and accept payment
Coordinate community donations and deliver printed collateral to partner practices
Reach out to potential sponsors and gather items for gift bags
Assemble gift bags when required