Studio Manager (Clinic Manager)

Chapter Aesthetic Studio • Tonawanda, NY

21d • $70

About The Position

Are you a natural leader with a passion for aesthetics and a drive to build a high-performing, guest-focused team? Chapter Aesthetic Studio is seeking a driven, people-first Studio Manager to lead our Tonawanda guest-centric team. As the champion of daily operations and studio success, you’ll empower your team, deliver remarkable guest experiences, and lead performance-driven results. More than a manager, you’re a mentor, motivator, brand ambassador, and strategic business leader. Chapter Aesthetic Studio is a premier destination where medical expertise meets modern beauty. As part of TAG – The Aspen Group – we are redefining the guest experience: making confidence accessible, care personalized and results remarkable. Ready to lead a team that changes lives through confidence? Apply now and start your best Chapter yet. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Chapter Aesthetic Studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to every body. Our team of experienced nurses and aesthetic specialists provide personalized care and incredible service, helping you feel good about where you are on life’s journey so that you can finally be who you were meant to be.

Requirements

• At least 2 years of experience managing a high-performing team in a sales or guest-facing environment
• Proven track record of driving revenue, meeting KPIs, and leading with integrity
• Strong interpersonal and communication skills; ability to influence and inspire
• Organized, tech-savvy, and adaptable in a fast-paced setting
• High attention to detail and ability to juggle multiple priorities

Nice To Haves

• Experience with inventory, budgeting, and operations preferred
• Bachelor's degree preferred; equivalent work experience considered
• Passion for aesthetics, wellness, or healthcare is a plus

Responsibilities

• Lead the studio with a people-first, results-driven mindset—guiding your team to exceed performance goals while delivering an exceptional guest experience
• Coach and develop a collaborative, high-performing team through ongoing feedback, clear expectations, and meaningful recognition
• Drive sales across memberships, service packages, and retail by fostering a consultative, guest-focused approach
• Oversee daily operations including scheduling, inventory, guest flow, and POS management to ensure smooth and efficient studio performance
• Partner closely with clinical staff to deliver a seamless and personalized treatment journey for every guest
• Champion a studio culture rooted in excellence, authenticity, and positivity, ensuring team alignment with Chapter’s core values
• Resolve guest concerns with empathy and professionalism, reinforcing trust and long-term loyalty
• Manage recruitment, onboarding, and performance for the non-clinical team, creating a supportive environment where people can thrive
• Lead daily huddles and team meetings to align on goals, share updates, and drive consistent execution
• Adapt confidently to change, proactively solving challenges and keeping your team motivated and focused
• Build community connections and elevate brand visibility through local outreach and engagement
• Step in to support front desk or sales operations when needed, modeling exceptional service and teamwork
• Maintain full compliance with HIPAA and company policies, always ensuring privacy and professionalism
• Keep the studio clean, organized, and brand-aligned—delivering an inviting and polished environment for every guest

Benefits

• Competitive pay with monthly bonus incentives
• Predictable schedule—no overnights or holiday shifts
• Travel support and mileage reimbursement
• Access to advanced treatments and cutting-edge technologies
• Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
• Employee discounts on services and retail products
• Collaborative, mission-driven culture focused on results and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees