About the position
The Citizenry - now part of Havenly Brands - is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. Our team partners with thousands of artisans all over the world to bring their storied, time-tested craftsmanship to the modern home. Our goal? Create a new type of home decor shopping experience that delivers inspiring designs ‒ and the stories behind them ‒ with unprecedented standards of quality, transparency, and social responsibility. Here at The Citizenry, we’re looking for a Store Leader to manage our growing retail presence in SoHo. Our ideal candidate is a true leader in every sense of the word — seasoned, personable, motivated, results-oriented, and business-minded. This is an entrepreneurial role, and you’ll help define The Citizenry’s physical brand experience and develop standards of excellence that will be rolled out to future store locations. You’ll be the brand’s ambassador, leading our frontlines — managing an experienced sales team, executing our retail strategy, and making sure our customer experience is top notch. The cherry on top? Your work will progress The Citizenry’s brand mission, helping to preserve artisanal craftsmanship and provide sustainable income to thousands of artisans around the world.
Responsibilities
- Lead building The Citizenry’s retail presence in SoHo by cultivating a best-in-class team, creating and executing store strategy, and setting our standards for excellence.
- Maintain a regular sales floor presence that radiates warmth & friendliness; rally the team & lead the way towards monthly sales goals.
- Recruit, hire, onboard, coach, develop, and motivate the store sales team, proactively identifying and addressing learning opportunities.
- Deliver an elevated Citizenry store experience.
- Oversee key tasks, including: leading sales reporting, creating and enforcing open/close policies and procedures, managing the processing and receiving of product re-stocks, managing our POS system, and managing outside contractors.
- Become an expert on our products for customers and other sales associates (including staying up-to-date on new product and collection launches).
- Execute in-store events that drive community and brand engagement.
- Plan and manage payroll spend; create strategic schedules to support business plans.
- Research, identify, and implement best practices for customer experience.
Requirements
- Bachelor’s degree is preferred.
- 6+ years in retail experience.
- Home decor / furniture experience is preferred.
- Demonstrated ability to take ownership, drive sales, and grow business.
- Weekend availability required; flexible working schedule needed — including weekends, events, evenings, etc.
- Strong written and verbal skills (bonus points for additional language skills).
- Proficiency in Excel and/or Google Sheets and experience with Shopify.
Nice-to-haves
- Passionate about design & travel.
- Possess strong management, communication, and organizational skills.
- Ability to solve complex operational problems.
- Possess a high emotional intelligence (E.Q.).
- Licensed to drive preferred.
Benefits
- Competitive compensation.
- Generous PTO.
- Volunteer days off.
- Health benefits (Medical, Dental, Vision, Disability).
- 401K.
- Paid Parental leave.
- Fertility benefits.
- Free design services.
- Furniture discounts.
- Merchandise credits.
