Studio Fitting Specialist

PGA Tour Superstore•Commack, NY

1d•Onsite

About The Position

The PGA TOUR Superstore is a fast-growing specialty retailer, part of the Arthur M. Blank Family of Businesses, aiming to inspire people through golf and tennis and create a family culture for its Associates. The company strives to be the premier golf retailer globally, focused on growing the game and inspiring people to play their best, offering world-class service, state-of-the-art technology in putting greens, Studios, and hitting bays, award-winning product knowledge training, and a wide selection of golf brands, apparel, and services including club repair and instruction by PGA pros. The Studio Fitting Specialist, reporting to the Sales and Service Manager, is responsible for providing world-class customer service, building lasting relationships, and achieving key performance indicators (KPIs) such as sales targets and booking percentages. This role involves proactively growing the client base, maintaining a fully booked schedule, assisting with front-end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services. The specialist will execute club fittings, stay updated on promotions, and offer feedback to enhance the customer experience.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills and ability to communicate cross-functionally.
Basic computer skills with a working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High School Diploma or equivalent.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

2+ years of club fitting and golf equipment sales experience preferred.
Experience with Trackman, SAM Putt Lab, and club building is highly preferred.

Responsibilities

Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
Focus on building lasting relationships that keep the Customer coming back.
Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance.
Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue.
Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience.
Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer's unique needs and performance goals, regardless of brand.
Ensure all STUDIO area equipment and supplies are always maintained and operational.
Maintaining the STUDIO area in a clean, professional presentation at all times.
Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
Accurately enter custom club orders for customers, ensuring all specifications are precisely documented
Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.